Shipping & Returns
EXTENDED RETURN TIMES FOR THE HOLIDAYS
Buy gifts this holiday season with confidence! My Lala will be extending customer return times to make room for the Holidays and Gifts.
All order purchased in the month of December will have a full month extension for returns or exchanges.
Fast, 2.99 flat rate Shipping on all single item orders within the USA and 3.99 flat rate on larger orders
We ship to Canada and the United Kingdom UK
Shipping costs to Canada and/or the United Kingdom will be calculated at checkout and will be based on purchase amount weight.
The average processing time for orders is 1-3 days, we work around the clock to ship items to you as quick as possible!
Free shipping promotions are for US residents only and all free shipping will be standard shipping and processing times.
Orders under 1 lb ship USPS First class and approximate a 3-7 business day delivery time.
Orders over 1 lb ship USPS Priority and approximate a 2-4 business day delivery time.
Large or Bulk purchases may be shipped Boxed with UPS for quality and delivery control purposes. These shipments are insured delivery shipments with UPS or USPS and may take 5-7 business days for Delivery.
**Holiday Seasons and Extremely High Volumes Time May Cause Delays**
Returns & Exchanges:
We charge a $3.50 restocking fee on returned items. The restocking fee will be deducted from your refund amount. Your return or exchange will be processed within 10-14 days of receipt. (Timing of when it will post to your account will vary depending on your bank). Customers are responsible for return postage.
My Lala Leggings wants you to be satisfied with your purchase. If you are not happy with your purchase for any reason, you can return your purchase to us within 14 days for a refund of the leggings. You also have 30 days for an exchange. All returns sent to us must be unworn and unwashed with original tags attached. The shipping costs on the item(s) being returned/exchanged will not be covered by My Lala Leggings and must be paid for by the customer.
Graphic Tees: All graphic tees are unique and produced per order. Returns or exchanges are charged a mandatory 20% returns fee which ever is lower if you ordered a wrong size, color, or simply doesn’t like the product. However, we can offer a replacement order free of charge, if there are any issues with the order, like manufacturing error, printing issues and such.
HOW TO MAKE A RETURN
Fill out the returns card that came with your order, add your order number, reason for return and any other needed information.
We recommend selecting a trackable shipping method for your records until the return is complete.
Mail the return package to:
My Lala Leggings
37951 47th Street East
Palmdale, CA 93552
If you have any questions please email email@example.com
*We only accept returns on items that are in New, Unused Condition. All items must have the original tags attached.*
*Refunds will be processed to the original form of payment and email confirmation will be sent.
*Please allow 5-10 business days from when the confirmation email is sent for the refund to fully process with your financial institution.
DAMAGED OR DEFECTIVE ITEMS:
If you receive a damaged or defective item, please, let us know!
Email firstname.lastname@example.org if you receive a damaged or defective item.
Please include your name, order number and photos of the damage.
My Lala Leggings is not responsible for mail loss, theft or incorrect and/or insufficient mailing address entries.
*Returns may take up to 1 week to process once received*